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- If you change your mind after ordering, you can cancel your order within the same day or, in any case, exchange it. Return requests must be made within 14 days of delivery, and you will only pay the shipping costs for the exchange request.

- Shipping costs will be deducted from the initial price of the item.

- A photo of the returned or exchanged item must be sent to ensure the product is in its original condition without any defects.

- A photo of the returned or exchanged item must be sent sealed and well-packaged for processing by the shipping company; otherwise, it will be rejected.

- In the event of a return or exchange, we accept the product and conduct an inspection within 5 business days. This inspection is conducted by our quality department to ensure the product complies with our return or exchange policy. The refund amount is then transferred to the customer, minus the shipping costs.

- Refunds will be processed using the same original payment method and are only available through bank accounts, Vodafone Cash, or InstaPay (cash payments only).

- A 3% processing fee applies to canceled orders made via credit card.

- If your product meets the above conditions, please contact our customer service team, and they will guide you through the process of shipping the product back to us.

Please note that if the returned product does not meet the above conditions, it will be rejected and shipped back to you.

After approval by our after-sales department, you will be able to:

Exchange your order for another Virginiabeds product, or receive a cash refund or bank transfer.

1. What if I change my mind?

Please contact customer service to proceed with the return process (the above conditions apply).

2. What if my product is defective?

Please contact customer service at 01288110666.

We will examine the case to verify the defect and respond to you as soon as possible.

In any case, a return request must be made within 14 days of delivery.

3. What if I received the wrong item?

We apologize for any inconvenience. Please contact our customer service; we will guide you through the return process (the above terms apply).

Order Pickup Policy

If you have any questions regarding the current status of your order, you can contact customer service on 01288110666 from 8 AM to 6 PM.